Everyone knows that on Uber/Lyft you should always give the driver five stars unless they, like, drive the car into the ocean or something, right? You can’t say “the ride was fine, nothing special, so I gave them three stars,” because the company will punish them for being anything less than perfect.
Well, you should know that the same rule goes for any kind of customer service survey. Unless the service you received was unacceptable, give them 5/5 or 10/10 or whatever. It’s annoying, because it ruins the sensitivity of the survey, but it’s how it’s gotta be. 9/10 gets treated like a problem and 6/10 gets treated like a disaster. Understand this and do the workers a favor by grading easy.
Casually remind them you can very easily take this to the next level. And they can earn jail time while you lay back in your chair, having saved yourself and everyone else from a violent criminal.
Your online actions have real life consequences.
Make sure they learn that.
(Just in case there’s a “the police wouldn’t do that” - Yes. They absolutely would.
Or a “I can handle it.” No. That person will continue to harass others as well. And one of them may not be as strong as you. So do it for them and everyone else.
Or a “It’s not that severe.” Yes. It is. People have died because of this. It really is that severe.)
Take action. And make sure the lives of these bullies are truly wrecked.
